Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@justdigitalsignage.com.au. Please note that returns will need to be sent to the following address: Unit 7, 35 Dunlop Road, Mulgrave, Vic 3170.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@justdigitalsignage.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@justdigitalsignage.com.au.

RETURNS

(a) Customer must contact JDS for all repair returns and receive a Return Material Authorization (herein after called RMA) number.

When making inquiries, always refer to your RMA number.

(b) All RMA shipments must be prepaid by the customer and include the RMA number, written clearly on the shipping label and packing list. Shipments that do not have a clearly visible RMA number will be refused.

(c) Should no fault be found JDS reserves the right to charge a $110.00 no fault found fee for all products returned as defective with which our engineers can find no fault.

(d) Request for credit excludes non-standard & non-stocked items, installed software or goods incorrectly ordered, and in any case must be approved in writing by JDS before they can be returned. Goods are acceptable only in new, resalable condition with the original boxes and seals intact. Goods shipped for credit must be returned prepaid with a copy of invoice. Refunds exclude freight fees, and deductions are made for residual credit card fees incurred by JDS. Refunds are payable by credit note, cheque, or credit card according to the original purchase. The minimum restocking fees calculated from date of invoice and subject to approval are:

(i) <14 days (20% restocking fee)

(ii) 14 to 30 days (30% restocking fee)

(iii) 31 to 60 days (50% restocking fee)

(iv) >60 days (No returns accepted)